We value your feedback

Neira Psychology is committed to providing safe, respectful, and high-quality psychological services. Your feedback helps us improve the care we provide.

You are welcome to give feedback, raise a concern, or make a complaint at any time. We take all concerns seriously and respond with care, professionalism, and confidentiality.

 

How to Give Feedback or Raise a Concern

If you have feedback about your experience or wish to raise a concern, you may:

  • Speak directly with your treating psychologist (if you feel comfortable), OR
  • Contact one of the following:

 

Practice Director

Dr Corey Neira

Email: info@neirapsychology.com.au

 

Senior Clinical Lead

Chris Ladeira

Email: chris@neirapsychology.com.au

 

Feedback & Complaints Officer (Practice Manager)

Email: admin@neirapsychology.com.au

 

We aim to acknowledge your feedback or concern within 5 business days.

 

Making a Complaint

If you wish to make a formal complaint, you can do so at any time by contacting us through any of the above channels.

 

We will:

  • Listen to your concerns
  • Seek to understand what happened
  • Discuss options for resolving the issue
  • Provide information about the next steps
  • Support you to access another practitioner if needed

 

Some matters may require a more detailed review. If this occurs, a senior team member will gather more information and contact you to discuss the situation.

 

External Complaint Pathways

If you feel uncomfortable raising your concern with us directly, or if you are not satisfied with our response, you can contact the relevant regulatory body.

 

AHPRA – Australian Health Practitioner Regulation Agency

For concerns about a psychologist’s conduct, performance, or health.

https://www.ahpra.gov.au

 

State/Territory Health Complaints Entities

Western Australia: Health and Disability Services Complaints Office (HaDSCO)

https://www.hadsco.wa.gov.au

Other states/territories:

https://www.ahpra.gov.au/Notifications/Other-complaint-bodies.aspx

 

Privacy Complaints

If your concern relates to the handling of your personal information, you may contact:

Office of the Australian Information Commissioner (OAIC)

https://www.oaic.gov.au

 

If You Are at Immediate Risk

If you or someone else is at immediate risk of harm, please contact:

000 (Emergency Services)

 

Access to Our Full Policy

This webpage provides a simplified summary. Our full Feedback and Complaints Policy is available upon request.